FREQUENTLY ASKED QUESTIONS AT ISLAND QUEEN CRUISES & TOURS

• Our Millionaire’s Row™ Cruises and Party Cruises depart from Bayside Marketplace (401 Biscayne Blvd, Miami, Fl 33132). Tickets may be purchased in person or your online purchase can be redeemed at our ticket booth which is located in the center of Bayside Marketplace.
• Private cruises typically depart from Bayside Marketplace, however, we have a variety of away docks from which we can arrange pickup. Please call 305-379-5119 for more details.

Please note that parking is not included in the ticket purchase. There is a covered parking garage. After entering the main entrance at NE 3rd Street, stay to your left and follow signs to the parking garage. There is also street parking in front of Bayside Marketplace and additional parking towards the back of the mall. Please see the diagram below. All parking is paid parking.

Printing your receipt and/or voucher is not necessary but encouraged. You may show it on your smartphone. Please note that wireless internet is not readily available.

Cash is accepted at our ticket booth located at Bayside Marketplace (401 Biscayne Blvd, Miami, Fl 33132). Tickets may be purchased and/or redeemed at our ticket booth which is located in the center of Bayside Marketplace.

• Our double-decker sightseeing boats, Island Queen, Miami Lady and Island Lady, are 74’ in length and fit up to 140 passengers each.
• Our Beach Lady is 40’ in length and can fit up to 40 passengers.

Light snacks (popcorn, candy, chocolate, Frito-Lay products) are available for purchase during our public cruises as well as a cash bar, unless noted otherwise.

We offer a full premium cash bar so passengers can purchase drinks, sodas, beer, wine and a variety of cocktails and liquors.

We accept Visa and Master Card but cash is preferred because being on the water, the credit card connection can get lost and stop service.

• Our modern yachts, the Island Queen, the Island Lady and the Miami Lady, offer the utmost in comfort and style for up to 140 passengers. Each vessel features an air-conditioned lower salon, enclosed in picture windows, as well as an upper-deck where you can take in the fresh ocean breeze and an awning that will protect you from direct sunlight and light seasonal showers.
• The Beach Lady does not offer air conditioning. It is open air, with an awning that will protect you from direct sunlight and seasonal showers.

• Our double-decker vessels, Island Queen, Miami Lady and the Island Lady, all come equipped with individual restrooms for both women and men. They are located on the first deck.
• The Bayside Blaster offers a unisex restroom.
• The Beach Lady offers a unisex restroom.

You are allowed to take pictures during the tour as long as you do so safely. There are no restrictions; however, we do require a respectful experience for other passengers.

Strollers are allowed; however, they must be closed and stowed. Our mates will assist you in the safekeeping of your stroller.

Pregnant women are welcome on our cruises as long as they feel comfortable– as on any boat ride there may be slight movement do to waves and wind.

• Our cruises go out rain or shine. Our modern yachts, the Island Queen, the Island Lady and the Miami Lady, offer the utmost in comfort features: an air-conditioned lower salon, enclosed in picture windows, as well as an upper-deck where you can take in the fresh ocean breeze and an awning that will protect you from direct sunlight and light seasonal showers. Very rarely do we cancel due to extreme weather.
• The Beach Lady features an awning that will protect you from direct sunlight and seasonal showers.

You do not need to change the name on the ticket to use it. Our tickets are transferrable. Just present the email confirmation or voucher once you arrive at the ticket booth to join the cruise.

Our tickets are non-refundable; however we will be happy to honor these tickets for our cruises at any time– they will not expire.

We allow service dogs on our cruises. Service Dogs must be kept on a leash at all times.

We will be more than happy to accommodate you. We recommend calling the office at 305-379-5119 regarding the day you would like to take a cruise so that we can coordinate with you to assure the best experience since our high or low tides can sometimes affect ease of access to the boats.

Unfortunately we do not allow cakes on the cruise. We can be more flexible on private sightseeing cruises.

We are open 365 days a year! Our cruises go out every day.

We offer group rates for groups of 20 passengers or more. The regular prices for our sightseeing cruises are $35 for adults and $25 for children. When you have more than 20 passengers in your group, the price is discounted to $30 for adults and $20 for children. To make a reservation and receive a group rate, you will need to contact our offices at 305.379.5119  or by sending us a message. In order to make a reservation we will need to receive your complete contact information including: company name (if applicable), contact name, phone number, fax number, address and email address. Plus, we need to know the day, time and number of passengers you are making reservations for.

Tickets can be purchased on our website. You can also book tickets by contacting us or in person on the day of the tour at the main ticketing kiosk at Bayside Market Place.

At the moment, we do not provide transportation from any and all hotels.

You can use the different methods of public transportation to reach Bayside Marketplace. Download MDT app for routes information. You can also take an Uber, Lyft or taxi.

Our Millionaire’s Row™ Cruise is narrated in both English and Spanish. Requests for narrations in other languages are not guaranteed but we will do our best to accommodate for larger groups or private tours. This service (if available) is an additional cost.

We have the following departure times, every hour on the hour:

Monday-Sunday: 11am, 12pm, 1pm, 2pm, 3pm, 4pm, 5pm, 6pm and 7pm.

We suggest arriving 45 minutes before your desired cruise time.