Privacy Policy

Sightseeing Tours Management, Inc., Island Queen Cafe, Cruises & Tours, Inc., Biscayne Lady Cruises, Inc., and their affiliates (“Island Queen Cruises”) are committed to respecting and protecting the privacy of our customers and users (“Users”) of our web sites (the “Site”) and services. This statement concerning our data privacy policies (the “Privacy Policy”) governs the manner in which Island Queen Cruises collects, uses, maintains and discloses your personally identifiable information and other data. This Privacy Policy, which may change from time-to-time, also governs the use and access to the Site and related services. By using the Site, you consent to the terms detailed herein, and any further updates and modifications.

COLLECTION AND USE OF INFORMATION

Generally, you can visit the Site without revealing any Personal Information other than what is collected by our use of cookies. Please see our Cookie Policy below. To more fully utilize the Site and our services, Island Queen Cruises may also collect your personal data and information for marketing and promotional purposes as a way of enhancing your shopping experience. The information collected by Island Queen Cruises may include, for example and without limitation, your name, e-mail address, mailing address, telephone number, and credit card information (collectively, “Personal Information”) which is collected by cookies, Call Rail, Mailchimp, Tidio, our contact form, and by placing an order on the Site. The Site primarily uses the Personal Information and other data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications (including promotional communications), and to display advertising.

COOKIE POLICY

Our Site may use “cookies” to enhance the User experience. A cookie is created when a User’s web browser places a small electronic file on the User’s computer system for record-keeping and for tracking information pertaining to a User. You may choose to set your web browser settings to refuse cookies or to alert you when cookies are being used. Contact your web browser provider for more information. Please note, if a web browser is set to refuse cookies some parts of the Site may not function properly. Our Site may use (but is not limited to) Google Analytics, Facebook Pixel and Call Rail help enhance the User experience by tracking IP addresses and helping to improve the Site and a User’s experience. The Site allows other companies that are presenting advertisements on our Site to set and access their cookies in your computer system. Other companies’ use of cookies is subject to their own terms, conditions and privacy policies, not those found on this Site. Advertisers and other companies do not have access to our Site cookies.

USE AND DISCLOSURE OF USER INFORMATION

Your Personal Information may be used by Island Queen Cruises to provide you with information regarding its products and services. For example, Island Queen Cruises may use your e-mail address to send you special announcements and notifications of events or promotions that may be of interest to you. Island Queen Cruises may also use your mailing address to send you special announcements and notifications of events or promotions that may be of interest to you.

Island Queen Cruises will not sell or rent your Personal Information to anyone. However, on particular pages where we ask for Personal Information, we may explicitly tell you that the data we are collecting on that page will be provided to third parties, and seek your permission for such disclosures, in which case those disclosures shall override anything to the contrary in this policy.
Island Queen Cruises may send Personal Information and other data about you, that you or others have entered into the Site, to other companies or third parties when (1) required to do so by law, court orders or legal process, (2) we find that your actions and use of the Site and services violate this Privacy Policy, the Terms and Conditions (see the Terms and Conditions for more information and which in incorporated herein by reference), (3) we have your consent to share the Personal Information, (4) we need to share your Personal Information to provide the services you have requested or agreed to, (5) we need to send the Personal Information to companies, including subcontractors, who work on behalf of and at the direction of Island Queen Cruises to provide the services or otherwise operate our company, or (6) we may also disclose Personal Information as part of a corporate transaction such as a merger or sale of assets. Unless we tell you differently, any entity we provide your Personal Information to does not have any right to use the Personal Information we provide to them beyond what is minimally necessary.

Your mailing address will be shared with your credit card company in order to verify that you are an authorized user of the credit card. Your telephone number will be used if there are any customer service issues that might need to be addressed. Island Queen Cruises will never share your credit card number with any third parties other than vendors or suppliers as necessary to fulfill orders from the Site and provide the services.

While your specific Personal Information will not be shared, from time to time, we collect, aggregate and deidentify User information, including Personal Information, in order to more fully understand and describe Island Queen Cruises services and User demographics/ psychographics to for our own use, our advertisers, partners, and research companies and other third parties so they can target their messages to a specific audience and conduct requested research studies on our behalf. Your specific habits within the Site will not be disclosed to any third parties.

CONTACT, QUESTIONS AND SUGGESTIONS

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. You can access and modify your contact information and preferences by contacting customer service via e-mail at [email protected].

INFORMATION SECURITY

Island Queen Cruises uses reasonable precautions to keep the Personal Information secure. However, affiliates of Island Queen Cruises and third party internet sites and services which are accessible through the Site, or parties whom we inform you are collecting data in connection with sweepstakes, promotions and other activities, have separate privacy and data security policies and procedures. We make commercially reasonable efforts to put in place suitable precautions to safeguard the security and privacy of Personal Information, and to prevent it from being altered, corrupted, destroyed or accessed in an unauthorized manner. However, we do not control each and every risk related to the use of the internet, and therefore warn Users of the potential risks involved in the functioning and use of the internet. The Site may include links to other web sites or other internet sources. As we cannot control these web sites and external sources, we cannot be held responsible, and you agree not to hold us responsible in any way, for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

CHANGES TO THIS POLICY

Island Queen Cruises reserves the right to change, modify, add, or remove portions of the Privacy Policy at any time. If so, any such changes will be posted on this page. Please check this page periodically for changes. Your continued use of this Site following the posting of changes to the Privacy Policy is your acceptance of those changes.